Copthorne Makkah Al Naseem

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
Children from 7 years old to 17 years old stay for SAR 50 per person per night when using an existing bed.
People 12 years old and over stay for SAR 70 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform Copthorne Makkah Al Naseem in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Please note that all reservations must be guaranteed with valid credit card. This same credit card will be required to be presented with owner ID upon arrival otherwise guest must present alternative method of payments.

Hotel check in and check out policy during the period from 06 May 2019 to 03 June 2019 to be as follows:
Check-In time : 18:00
Check out Time: 12:00

During the month of Ramadan:
-Guests who booked breakfast will have Ramadan Suhoor instead.
-Guests who booked breakfast and dinner will have Ramadan Iftar and Suhoor Instead
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
When booking half board, please note that drinks are not included.